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This week's actions approved by your regional operations team
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Americas Conference - coming soon!
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Reminder: New Booking.com terms (hotel action required)
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2017 Holiday Inn C.A.S.H. Menu Portal
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Crowne Plaza Brand Matters e-Newsletter: March 30, 2017
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Update HCM to Reflect Correct Room Accessibility
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Latest Issue: Public Affairs at IHG Newsletter
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For Action: Time to Prepare for Severe Spring Weather
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IHG® Business Rewards helps you Win with Loyalty in B2B
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Crowne Plaza® Quarterly Update Call - April 13
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Guest Bathrooms - Facial Tissue
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Phishing: Don't Be Reeled In
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Crowne Plaza Launches MPI eLearning Program for Sales, Marketing & Events Colleagues
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Info: PERFORMSM Downtime on 9 April
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Sweet Dreams and Savings! 60-Day AHR Promo on IHG® Bedding Collection Pillows
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Quality of Sleep is the #2 driver of Guest Love scores and overall guest satisfaction for all brands and Pillow Comfort has one of the greatest impacts. American Hotel Register® (AHR) is currently featuring a special 60-Day promo for Core Brands on IHG® Bedding Collection pillows.
Please visit the Winning in Sleep Initiatives Page to access the AHR order guide containing pricing, ordering conditions, and contact info. Be sure to take advantage of this special pricing so your hotel can have the new upgraded pillows before the summer rush!
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Tuesday's Tip of the Week
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Are you meeting your enrollment goals? Does your team know the criteria of a Qualified Enrollment? Did you know that OTA guests can count towards your hotel's enrollment goals?
For more tips and answers to help your hotel meet your Winning Metric, check out the Enroll for Rewards and Enrollment Basics page on IHG Rewards Club Source. Here you'll find job aids covering frequently asked questions, issues and challenges related to enrollments, including team motivation.
FILE PATH: Merlin > Applications > IHG Rewards Club Source > Resources > Enroll for Rewards
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1.
Americas Conference - coming soon!
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We'll soon be launching registration and the hotel block for the 2017 Conference. Please feel free to take a look at the general information now and for registration to open in a couple short weeks. See you in Las Vegas June 19-21!
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2.
Reminder: New Booking.com terms (hotel action required)
New Booking.com terms go into effect on May 1, 2017. The new programme includes two commission levels for hotels (14% for Preferred and 13.5% for non-Preferred). Hotels are required to opt- in and must submit their opt-in form by April 18, 2017. If your hotel is currently in the Preferred program, you will be opted back in with your preferred status unless you decide to opt out.
Action: It is important to review all supporting details and submit your hotel's opt-in form to BookingOptIn@ihg.com by April 18, 2017.
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Route to: gm, pc
Suggest Forwarding To: Management Company
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3.
2017 Holiday Inn C.A.S.H. Menu Portal
The 2017 Holiday Inn C.A.S.H. and Start Fresh Food and Beverage menu ordering window is scheduled to be open from June 15 - Aug 1, 2017. (2016 menu portal currently closed so that hotels do not accidentally order out-dated menus).
Watch for messages to include updates and your link to the menu ordering website. Now is a good time to look at your pricing strategy, as well as what optional menu items you may want to offer.
For any questions, please email: amerF&B@ihg.com
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Route to: gm, pc
Suggest Forwarding To: Food & Beverage
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4.
Crowne Plaza Brand Matters e-Newsletter: March 30, 2017
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Check out the latest edition of Brand Matters for all the latest news and updates on Crowne Plaza Accelerate.
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Route to: gm, pc, dos, sales
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5.
Update HCM to Reflect Correct Room Accessibility
During the booking process, it's important to make sure room type codes, room descriptions and accessibility indicators are accurate in HCM and depict the correct accessible information to guests. To ensure hotels reflect the latest information, updated system functionality now automatically ties the room type to the accessibility indicator field for newly added inventory. In a few instances, your hotel will need to select new room type codes for HCM that match their current room descriptions.
Hotel Action: Review FAQs and select new room types
Find list of room codes in Merlin by searching for "Room Types By Brand 2017." Based on your location, refer to tab "Accessible (USA Only)" or "Accessible (Outside USA)."
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Route to: gm, pc
Suggest Forwarding To: Front Desk, Reservations/Revenue Manager
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6.
Latest Issue: Public Affairs at IHG Newsletter
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This issue of the Public Affairs at IHG newsletter highlights key public policy issues facing our industry and activities in the first quarter. The current issue covers the outlook for inbound international travel to the United States in light of recent moves by the Trump Administration. Also included is a review of American Hotel & Lodging Associatino (AHLA) research on the digital distribution marketplace, a look at state level industry advocacy in Georgia and a nod to IHG Foundation's one-year anniversary.
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7.
For Action: Time to Prepare for Severe Spring Weather
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As we look toward Spring, now is the time to prepare for possible threats like spring thunderstorms, tornadoes, lightning and floods - spring is three months of potential danger that can imperil the unprepared. Click the link below to find applicable tips and best practices to mitigate the risk posed by several threats.
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8.
IHG® Business Rewards helps you Win with Loyalty in B2B
IHG® Business Rewards can help you gain more business and drive rooms, meetings and events (including social) revenue. It's a strong selling tool you can use to reward B2B and other clients who book on behalf of others. Here are a few reminders on how to get the most from IHG Business Rewards this year.
- Encourage members to take advantage of Double Play. Log qualifying activities in LoyaltyConnect by April 15
- Register an IHG Business Rewards Leader if you haven't
- Inform clients/members of Web Booking Capabilities
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9.
Crowne Plaza® Quarterly Update Call - April 13
Join the Crowne Plaza Leadership Team for our first Quarterly Update Call.
Don't miss these short, but important Quarterly Update calls to learn the latest news on Crowne Plaza Accelerate, key updates that impact your hotel, and brand performance highlights. Mark your calendar for Thursday, April 13, 1:30 - 2:00 p.m. EST. More details to follow soon and please submit any questions in advance to CrownePlazaAmer@ihg.com.
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Route to: gm, pc, dos, sales
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10.
Guest Bathrooms - Facial Tissue
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When the Candlewood Suites manual was refreshed in November 2016, we published a brand standard noting that facial tissues in guest bathrooms must be provided in a dispenser. This is not correct, and a dispenser is not required for facial tissues in guest bathrooms. The Online Brand Standards Manual will update on 15 June 2017 with this correction.
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Route to: gm, pc
Suggest Forwarding To: Front Desk, Housekeeping, Management Company
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11.
Phishing: Don't Be Reeled In
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Phishing emails often use emotive language as bait to trick you into opening an attachment, clicking on a link to a malicious website, or revealing information. Please take just a moment of your time to read this article and find out what the risk is, what to look out for and what you can do about it.
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Route to: gm
Suggest Forwarding To: IT Manager
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12.
Crowne Plaza Launches MPI eLearning Program for Sales, Marketing & Events Colleagues
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The Crowne Plaza® brand and Meeting Professionals International (MPI)have entered a Development Sponsorship to create training programs that support delivery of a truly brand differentiated meetings and events experience. By investing in the growth and development of all Sales, Meetings and Events Colleagues and elevating the critical Crowne Plaza Meetings Director role, we're driving meeting planner satisfaction, hotel colleague confidence and industry credibility through increased subject matter expertise. Check out the two comprehensive eLearning programs available now!
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Route to: gm, pc, dos, sales
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13.
Info: PERFORMSM Downtime on 9 April
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On Sunday, 9 April, PERFORMSM and PERFORMSM with Price Optimization will undergo maintenance preventing access to the system beginning at 7:00 pm - 11:00 pm EDT. However, rate updates can still be made through the Holidex® Plus system. Please plan to make any revenue management updates in PERFORMSM prior to the system downtime beginning at 7:00 pm.
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Route to: gm, dos
Suggest Forwarding To: Front Desk, Reservations/Revenue Manager
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Hotel Bulletin formerly IHGMail
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