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This week's actions approved by your regional operations team
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Take Action to Participate in 5-Day Sale by March 24
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We’re ready to Win with Loyalty - Vote for IHG® Rewards Club in the Freddie Awards
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Reminder: Hotelbeds and Tourico, connected wholesalers for IHG hotels
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Bookohotel is now a connected wholesaler for IHG
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Reminder: IHG Social Listening Tool will no longer available as of 24-March
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IHG to Provide Hertz In-Hotel Rental Car Program in Select Markets
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It's Here! The IHG Way of Clean: Preventative Maintenance & Deep Clean Program
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myID is now live at your hotel
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Register for Arabian Travel Market (ATM) 2017
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Don't miss the Americas Sales Roadshow: March 28-30th in Charlotte, NC!
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Tuesday's Tip of the Week
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2017 Essentials of Loyalty Training
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Learn how to make loyalty a way of life at your hotel with the 2017 Essentials of Loyalty Training modules in myLearning. To get the most out of this series and set your hotel up for success to meet your Winning Metrics, have your entire front desk team complete all modules.
Complete all modules by March 31, 2017 to comply with the standard!
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1.
Take Action to Participate in 5-Day Sale by March 24
IHG will be offering a special 5-Day Sale from 4/24-4/28. Hotels have the opportunity to offer a sale with 15-30% discount off Best Flex Rate during this period. To be included in this sale, your hotel must opt in by filling out the Opt-In form no later than 3/24.
Action: Review the details of the sale by visiting the link below and indicate your hotel's participation.
Opt-In form & Sale Details:
· Please Opt in by filling out Opt-In form: Click here to Opt in
· For more details about the sale: Click here
For general questions, please contact: channels@ihg.com
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Route to: gm, pc
Suggest Forwarding To: Reservations/Revenue Manager
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2.
We’re ready to Win with Loyalty - Vote for IHG® Rewards Club in the Freddie Awards
IHG® Rewards Club is nominated in six categories for the 2017 Freddie Awards, our industry's oldest and most prestigious awards, where travelers vote on the best travel loyalty programs in the world.
- Program of the Year
- Best Elite Program
- Best Redemption Ability
- Best Customer Service
- Best Promotion
- Best Loyalty Credit Card
Hotel action: Help IHG® Rewards Club win top honors by promoting the vote with employees and members, and casting your vote for IHG Rewards Club. Voting ends March 31.
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Route to: gm, pc
Suggest Forwarding To: Front Desk
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3.
Reminder: Hotelbeds and Tourico, connected wholesalers for IHG hotels
IHG has renewed its relationship with Hotelbeds and Tourico Holidays given their market presence and agreement to only source rates from Holidex®. Both wholesalers are now connected partners for the online distribution on TPI rates through Holidex®; and will no longer enter into static rate or pre-buy agreements with IHG hotels directly to ensure compliance with IHG's brand standards.
Action: Please review FAQs and supporting details below.
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Route to: gm, pc
Suggest Forwarding To: Management Company, Reservations/Revenue Manager
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4.
Bookohotel is now a connected wholesaler for IHG
Effective immediately, Bookohotel has been certified as a connected wholesaler for IHG. Bookohotel has signed a global agreement with IHG, therefore hotels should not enter any local agreements with them as that would be a violation of the IHG Third Party Intermediary standard.
Action: Please refer to supporting details below.
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Route to: gm, pc
Suggest Forwarding To: Management Company, Reservations/Revenue Manager
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5.
Reminder: IHG Social Listening Tool will no longer available as of 24-March
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As of 24-March, the IHG Social Listening Tool (Revinate) will no longer be available in Merlin. This means that hotels will need to use the HeartBeat Medallia Reporting portal available in Merlin as the one place to read, review and respond to Guest-stay feedback (including HeartBeat surveys, IHG Guest Reviews, and other social reviews such as TripAdvisor). ACTION: Ensure that your social review sources are correct by updating the "Source Settings & Issues" page under the Feedback report in Medallia.
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Route to: gm, dos
Suggest Forwarding To: Food & Beverage, Front Desk, Hotel Experience Champion, Housekeeping
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6.
IHG to Provide Hertz In-Hotel Rental Car Program in Select Markets
IHG and Hertz are partnering to provide you with an optional car rental program at your IHG property. This opportunity is a no cost, turn-key program that will add value to the guest experience and generate ancillary revenue with at least 12% commission (based on your market) on rentals generated through the property. Options include: an in-hotel desk, staffed with Hertz employees; or a referral program where a local Hertz office services your guests' needs.
- Action: Learn more about how you can offer this convenience at no cost to your guests.
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Route to: gm, pc
Suggest Forwarding To: Front Desk
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7.
It's Here! The IHG Way of Clean: Preventative Maintenance & Deep Clean Program
The IHG way of Clean: Preventative Maintenance & Deep Clean program is now available via the IHG Way of Clean Initiatives page
Take action
There are three ways to get the program 1. Order through the IHG eStore 2. Download the program from the IHG Way of Clean Initiatives page (Print version and Interactive PDF) 3. Access via the Quore platform (Recommend downloading the program to have a copy for the written pieces that Quore will not incorporate).
When you order your IHG Way of Cleaning: Preventative Maintenance Program Materials you will receive the Preventative Maintenance & Deep Clean guide and 2 tracking Posters.
Learn more about the program and key dates on the IHG Way of Clean Initiatives page.
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Route to: gm, pc
Suggest Forwarding To: Management Company
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8.
Convención MLAC 2017
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Podrán encontrar las presentaciones que se tuvieron durante la convención de Gerentes Generales y Directores de Ventas 2017 asi como la video memoria del evento.
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9.
myID is now live at your hotel
Over the weekend, UAM was replaced by new platform myID for identity and access management requests. New colleagues will use myID to request an IHG network user ID. It's also the new home of colleagues' IHG Rewards Club Number.
Action: For other managers at your hotel to approve user ID and access requests, the General Manager must add them to the Hotel Approver Group in myID by calling IHG Support at 1-800-810-4499. Otherwise, the GM will be the sole approver for all requests.
Action: Requests in UAM that were not approved by 5 pm ET on Friday, March 10 must be re-submitted in myID by the colleague who made the request.
Read more about myID, including 5 tips GMs need to know.
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Route to: gm, pc
Suggest Forwarding To: Human Resources, IT Manager
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10.
Register for Arabian Travel Market (ATM) 2017
Don't forget to register and join us at ATM 2017 - the Middle East's largest travel trade fair - on the IHG stand! Places are limited & being filled quickly, so to guarantee your participation, please register ASAP! Event date: 24th - 27th April 2017. Location: Dubai, United Arab Emirates. For more information, please contact us.
We look forward to seeing you there!
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11.
Don't miss the Americas Sales Roadshow: March 28-30th in Charlotte, NC!
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The Americas Sales Roadshow program is designed to drive revenue generating opportunities to IHG from our key accounts by bringing together on property sales teams and IHG key account sales teams to network, collaborate and address questions on specific accounts. This 2-day event will a full day of 1-on-1 appointments between key account tem members and participating hotels. It will also include general sessions, tradeshow/networking event. Space is still available; so don't miss this opportunity.
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Route to: gm, pc, dos, sales
Suggest Forwarding To: Management Company
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Hotel Bulletin formerly IHGMail
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